burger icon
Dolly Casino Canada
Log In

Contact Us

If you need assistance while using the dolly-ca.com website or any services offered by Dolly Casino, you can contact our customer support team through the secure contact form below. Please provide your full name, a valid email address or messenger ID, and a clear description of your question, technical issue, account request, or complaint so that we can review your inquiry efficiently and respond in a structured manner.

We aim to reply to all inquiries within one business day; however, response times may vary depending on volume and the complexity of your request. For urgent matters, faster assistance is generally available via our 24/7 live chat interface on dolly-ca.com or by contacting us at [email protected]. Customer support for Canadian players (excluding Ontario) is available at all times of day, including weekends and public holidays, to help with game-related questions, payments processed via Mirata Services LTD, and general information about Dolly Casino.

Please note the following important points when contacting us:

  • Jurisdiction and licensing: Online gaming services available through dolly-ca.com are operated by Liernin Enterprises LTD, registered in the Marshall Islands (registration no. 126211), under offshore online gaming licences issued by the Philippine Amusement and Gaming Corporation (PAGCOR, Offshore Gaming License No. 22-0025) and the Curaçao Gaming Control Board (License No. OGL/2023/103/0067). These licences are expected to remain valid at least through 2026, subject to regulatory renewal and compliance.
  • Canadian market scope: Dolly Casino targets players located in Canada, excluding Ontario, on a so-called "grey-market" basis. Our services are not offered under a licence issued by any Canadian provincial regulator. Residents of Ontario should consult iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO) for information on locally licensed operators.
  • Support channels: You may reach our support team by:
    • Email: [email protected] (primary and critically important support channel).
    • Live chat: available directly within the dolly-ca.com interface (24/7, direct URL not specified).
    • Contact form: submit your request via the form below, ensuring all mandatory fields are accurate.
  • Information we may request: For security, fraud prevention, and regulatory compliance, our team may ask you to provide additional information (for example, proof of identity or payment method ownership) before we can discuss account-specific details or process withdrawals, complaints, or responsible gambling requests.
  • Responsible gambling and complaints: If your inquiry relates to responsible gaming (e.g., setting limits, self-exclusion, or concerns about gambling harm), please clearly mark this in your message so we can prioritize and handle it appropriately in line with our responsible gaming commitments and the standards reflected in our original policy at dollycasino.com/en/responsible-gaming. For complaints about game fairness or transaction disputes, you should first contact us using the form or email; if you remain dissatisfied, you may escalate to the relevant offshore regulator (including the Curaçao Gaming Control Board via gamingcontrolcuracao.org), subject to their procedures and eligibility criteria.
  • Data protection: Any personal data you submit through this contact form or by email will be processed in accordance with our Privacy Policy, which is based on and aligned with the original policy available at dollycasino.com/en/privacy-policy. Do not include full payment card numbers or other highly sensitive financial information in your message; if such details are needed, our team will instruct you on a secure method of providing them.
  • Non-phone contact: Our main office telephone number and physical mailing address are not specified for the dolly-ca.com environment. All standard customer queries for Canadian players should therefore be directed via email, live chat, or the contact form. Corporate and regulatory correspondence relating to Liernin Enterprises LTD or Mirata Services LTD should be sent through the official support channel for initial routing.

By contacting us through any channel, you acknowledge that your communication may be logged and retained for security, regulatory, and quality-assurance purposes, including potential review by applicable offshore regulators. If you do not agree with these terms, please do not submit personal information through this form and refer instead to the publicly available information on dolly-ca.com and the original rules posted at dollycasino.com/en/rules.